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Is Measurement the Key to Customer Success?
If you want to improve customer satisfaction, engagement and retention, it’s crucial that you understand what your product or service can offer and how you're maximising its potential for the...
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/is-measurement-the-key-to-customer-success-
Why is the Employee Experience Just as Important as the Customer Experience?
Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/why-is-the-employee-experience-just-as-important-as-the-customer-experience-
3 Ejemplos de Portales de Autoservicio Eficaces
Para fines de 2020, Gartner predice que el 85% de todas las interacciones de servicio al cliente comenzarán con el autoservicio. De hecho, muchas empresas esperan implementar portales de...
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/3-ejemplos-de-portales-de-autoservicio-eficaces
Criando uma Experiência B2B Completa
O e-commerce B2B continua crescendo. Desde 2018, os canais eletrônicos foram responsáveis por mais de 50% das transações B2B e mais de 1 trilhão de dólares em vendas. Mais de 75% dos distribuidores...
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/criando-uma-experiencia-b2b-completa

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