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3 táticas para líderes de CX reduzirem os custos de atendimento ao cliente
A pandemia tornou os clientes mais seletivos quando se trata das experiências digitais que desejam receber, revelando que mais de 60% dos clientes irão embora após uma experiência ruim, um aumento...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/3-taticas-para-lideres-de-cx-reduzirem-os-custos-de-atendimento-ao-cliente
3 tácticas para que los equipos de TI reduzcan los costes de atención al cliente
Con el aumento de los costes de la inflación y las crecientes expectativas de los clientes, ofrecerles experiencias eficaces es cada vez más costoso y requiere más tiempo. Pero esto no es sólo una...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/3-tacticas-para-que-los-equipos-de-ti-reduzcan-los-costes-de-atencion-al-cliente
Why Your Company Needs Knowledge Base Management
The phrase “knowledge is power” often conjures images of students hard at work or inquisitive minds exploring an old library. However, knowledge has an equally important role to play in business,...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/why-your-company-needs-knowledge-base-management
The Value of Customer Journey Analytics I Liferay
You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/customer-journey-analytics
5 Signs You Are Off Track in Your Digital Transformation
The digital transformation process can be difficult for companies to measure, due to the wide variety of changes that need to be made and the continual process of refining systems in order to...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/5-signs-you-are-off-track-in-your-digital-transformation
Tipos de portales: tres principales áreas a considerar
Con todo el foco hoy en día en el desarrollo para dispositivos móviles y la transformación digital, los portales pueden parecer pasado de moda. Sin embargo, muchos tipos de portales desempeñan un...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/tipos-de-portales-tres-principales-areas-a-considerar
4 Areas of IoT Integration Friction Every Retailer Must Address
The Internet of Things (IoT) is here to stay and will only continue to grow in importance in the coming years. This internet-enabled network of connected devices is being embraced by industries...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/4-areas-of-iot-integration-friction-every-retailer-must-address
3 Ways DXPs Improve Customer Experience
The digital economy has been on the rise for a number of years now, but the COVID-19 pandemic in 2020 saw the adoption of digital solutions accelerate at an exponential rate, with many businesses...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/3-ways-dxps-improve-customer-experience
4 formas de mejorar la CX con el autoservicio digital
Según Harvard Business Review, en la mayoría de sectores, el 81% de los clientes intentan resolver sus propias preguntas antes de ponerse en contacto con un representante en directo. La facilidad o...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/current-experiences/4-formas-de-mejorar-la-cx-con-el-autoservicio-digital
La Parola ai Partner: SMC Treviso
Oggi incontriamo Luca Borghesio, Business Development Manager di SMC, per scoprire i motivi che l'hanno portato a scegliere Liferay come vendor di riferimento. Nome e cognome Luca Borghesio...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/business-partner-experience/la-parola-ai-partner-smc-treviso
3 Keys to Success with AI
Business leaders are all racing to get to the top with artificial intelligence (AI), but how can they make this journey successfully? Although personalization might have been the hot topic a few...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/current-experiences/3-keys-to-success-with-ai
Transformando el sector inmobiliario: Cómo Liferay DXP cubre las necesidades actuales y futuras del sector
El sector inmobiliario no solo requiere adoptar las nuevas tecnologías, sino una estrategia integral de transformación digital. ¿Cómo puedes implantar una estrategia digital exitosa que permita...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/current-experiences/transformando-el-sector-inmobiliario-como-liferay-dxp-cubre-las-necesidades-actuales-y-futuras-del-sector
Tres desafíos de comunicación que tu intranet puede resolver
Difícilmente hay una compañía que no luche para lograr una comunicación efectiva en el entorno de trabajo. De hecho, 86% de los ejecutivos citan la comunicación ineficaz como la razón para los...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/employee-experience/tres-desafios-de-comunicacion-que-tu-intranet-puede-resolver
After-Sales-Portale: Die effiziente Art der Kundenbindung
Wir alle wissen: Mit dem Kauf fängt die Beziehung zwischen Anbieter und Kunde erst richtig an. Gerade im B2B-Bereich kommt dabei der Pflege einer Kundenbindung eine ganz besondere Rolle zu. Ein...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/after-sales-portale-die-effiziente-art-der-kundenbindung
IA Agentica: il futuro dell'intelligenza artificiale
Negli ultimi anni, l'intelligenza artificiale generativa è stata la parola d'ordine. Ma ora, con il progresso della tecnologia, è arrivata una nuova evoluzione: l'intelligenza artificiale Agentica....
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/category/ia-agentica-il-futuro-dell-intelligenza-artificiale
Una mirada a la transformación digital de una empresa
Los años de investigación sobre la transformación digital han demostrado que los índices de éxito de estos proyectos tienden a ser muy bajos, menos del 30% de las empresas tienen éxito en la...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/una-mirada-a-la-transformacion-digital-de-una-empresa
The Secret to Effective Intranets
This past year, we’ve had to trade in our commutes to the office and lunch with coworkers for make-shift home offices and loungewear. This mass transition to remote working has forced organizations...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/employee-experience/the-secret-to-effective-intranets
Seven Changes in Digital Business Coming in 2018
Businesses are constantly evolving in how they operate, the ways in which they reach target audiences and how they compete in their industries. While this is an ongoing process that is reshaped by...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/seven-changes-in-digital-business-coming-in-2018
Transformer le retail à l'ère du digital
Le secteur du retail est en constante évolution, stimulé par les avancées technologiques et l'évolution des préférences des consommateurs. Dans cet article, nous explorerons les défis auxquels est...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/category/transformer-le-retail-a-l-ere-du-digital

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