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A Behind the Scenes Look at One Companys Digital Transformation
Years of research on digital transformation have shown that success rates of these projects tend to be very low; less than 30% actually succeed. It can be especially challenging for companies with...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/a-behind-the-scenes-look-at-one-companys-digital-transformation
3 Exemplos de Portais de Autoatendimento Eficientes
Até o final de 2020, o Gartner prevê que 85% de todas as interações de atendimento ao cliente irão começar pelo autoatendimento. Inclusive, muitas empresas esperam implementar portais de...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/3-exemplos-de-portais-de-autoatendimento-eficientes
Winning CX With a 4-D Customer Experience Strategy
One thing is very clear from the conversations at LSNA 2018: customer experience is still at the top of everyone’s mind. A number of our partners and customers shared stories about how they are...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/winning-cx-with-a-4-d-customer-experience-strategy
¿Qué es el Autoservicio Digital?
El autoservicio digital o autoservicio (en una definición muy sencilla de 280 caracteres) es el término general para aquellas tácticas de servicio al cliente que dan a los usuarios el poder de...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/que-es-autoservicio-digital
The What and Why of Customer Data Platforms
As part of the vision for Liferay Analytics Cloud, product manager Jon Lee did a deep dive into customer data platforms and why companies need them as part of their digital strategies. With the...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/the-what-and-why-of-customer-data-platforms
Was ist Digital Customer Experience – und warum ist sie wichtig?
Es ist unbestreitbar – eine bessere Customer Experience ist entscheidend für den geschäftlichen Erfolg im B2B und B2C. Doch was genau ist überhaupt Customer Experience – und was ist der Unterschied...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/was-ist-digital-customer-experience
Por Que Adotar uma Estratégia de API?
Entregar experiências digitais excelentes vem se tornando mais difícil a cada ano. Hoje, uma simples transação na web ou via mobile passa, em média, por 35 sistemas diferentes de tecnologias ou...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/current-experiences/por-que-adotar-uma-estrategia-de-api-
La parola ai Partner: Noema STI
Oggi incontriamo Luigi Caforio, CEO di Noema STI, per scoprire i motivi che l'hanno portato a scegliere Liferay come vendor di riferimento. Nome e cognome Luigi Caforio Professione CEO di Noema...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/business-partner-experience/la-parola-ai-partner-noema-sti
Cómo descubrir los pain points en la relación de tu empresa con el cliente
Tal como los productos y servicios que ofrecen, la interacción de un usuario con una empresa debe proporcionarle una experiencia placentera y que cumpla con sus necesidades. Sin embargo, pueden...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/como-descubrir-los-pain-points-en-la-relacion-de-tu-empresa-con-el-cliente
Are Intranet Solutions Important to Digital Transformation?
Though most enterprises use some kind of intranet solution within their organizations, it is often overlooked as a part of the digital innovation that drives business today. As the main...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/employee-experience/are-intranet-solutions-important-to-digital-transformation-
Content, strategy, marketing, conversion: how does it all fit together?
Following on the upcoming Liferay Commerce, Mattew Draper wrote an excellent blog last month on the importance of connecting content and commerce. He made a solid case for building both sides on a...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/content-strategy-marketing-conversion-how-does-it-all-fit-together-
Como Liferay facilita os pedidos B2B para empresas do setor industrial
Quando seus clientes precisam comprar uma peça de reposição, quanto tempo demora para eles concluírem este processo? Seus clientes precisam passar por um processo tedioso de navegar em um catálogo...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/customer-experience/como-liferay-facilita-os-pedidos-b2b-para-empresas-do-setor-industrial
Digitale Transformation: Schluss mit dem Schubladendenken!
Ja, wir haben es alle gelernt: Digitalprojekte werden nicht durch Tools erfolgreich. Sondern dann, wenn wir magische Kundenerlebnisse schaffen. Das gilt übrigens mehr denn je auch für B2B. Aber...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/current-experiences/warum-wir-in-unserer-digitalen-transformation-immer-noch-die-falschen-schwerpunkte-setzen
Liferay DXP Cloud Multi-Cloud Capabilities
The enterprise cloud computing market has evolved a lot in 2020. Companies are continuing to move workloads from on-premise to the cloud at a rapid pace. At the same time, we see an increase in the...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/liferay-experience/liferay-dxp-cloud-multi-cloud-capabilities
Top 5 Customer Portal Examples 2020
How much does a single negative experience cost your business? Research has shown that people are willing to pay on average $1,506 to cancel contracts early, due to a single bad experience. In...
https://webserver-liferaywww-prd.lfr.cloud/pt/web/guest/blog/current-experiences/top-5-customer-portal-examples-2020

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