Towards a Digital Customer Relationship

The second leading natural gas supplier in France, also present on the electricity market since 2017, Eni has 1 million customers on the energy market (gas and electricity) thanks to innovative offers and services that allow its customers to manage their energy bills better. In 2014, Eni decided to overhaul its personal spaces in order to provide a better service to its customers. Today, private individuals and businesses benefit from personalized and secure customer spaces for managing and controlling their energy consumption. Data visualization, documentation, billing, automatic meter reading and other services are now easily accessible online.