Home
/
Blog
/
5 Signs It's Time to Break Up with Your Customer Portal
1 Minuto

5 Signs It's Time to Break Up with Your Customer Portal

Do you need to say goodbye to your old customer portal platform?

marah-bashir-yCy29TG4j88-unsplash.jpg

1. Your Customer Service Team is Overwhelmed.

Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward self-service tasks.

 

2. You Frequently Get Usability Complaints from Customers.

Customers come to you with frustrations that they can't find what they need, or that the site is cluttered with irrelevant information and directionless content.

 

3. You Have Many Non-Integrated Systems.

Because your customer portal isn't integration-friendly, customers have to go elsewhere and sign into multiple accounts to access necessary systems.

 

4. You Struggle to Update the Portal.

Whether you're rolling out a new feature or just posting important information, it takes a long time and plenty of IT intervention before you can make any changes.

 

5. Lower-Than-Expected Logins.

Your customer portal isn't having the impact you anticipated, with decreasing levels of engagement and interest in available resources and actionable tasks.

 

Looking for a better solution that can address all these problems? Read more about Liferay's customer portals.
Related Content
41186e80-3f7d-4e95-8b81-bd8c05699c06
Six Elements of Great Customer Web Portal Software
See what functions make for a great customer web portal software.
Tempo di lettura: 6 minuti
10 agosto 2022
What is a Self-Service Portal and Their Benefits_1280x800 (1).jpg
Self Service Portal | Liferay
A self-service portal can improve customer experience and free up your employees to concentrate on more complex, higher-value tasks.
Tempo di lettura: 8 minuti
25 agosto 2022
Personalizing Customer Experience in Manufacturing.jpg
Personalizing Customer Experience in Manufacturing: The Why & How
Personalizing customer experience in manufacturing doesn’t have to be complicated. Here’s a look at the why and how to help you get started.
Tempo di lettura: 4 minuti
25 agosto 2022
casa
 / 
blog
 / 
 / 
5 Signs It's Time to Break Up with Your Customer Portal
Text
Tempo di lettura: meno di un minuto

5 Signs It's Time to Break Up with Your Customer Portal

Do you need to say goodbye to your old customer portal platform?
marah-bashir-yCy29TG4j88-unsplash.jpg
Condividi

1. Your Customer Service Team is Overwhelmed.

Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward self-service tasks.

 

2. You Frequently Get Usability Complaints from Customers.

Customers come to you with frustrations that they can't find what they need, or that the site is cluttered with irrelevant information and directionless content.

 

3. You Have Many Non-Integrated Systems.

Because your customer portal isn't integration-friendly, customers have to go elsewhere and sign into multiple accounts to access necessary systems.

 

4. You Struggle to Update the Portal.

Whether you're rolling out a new feature or just posting important information, it takes a long time and plenty of IT intervention before you can make any changes.

 

5. Lower-Than-Expected Logins.

Your customer portal isn't having the impact you anticipated, with decreasing levels of engagement and interest in available resources and actionable tasks.

 

Looking for a better solution that can address all these problems? Read more about Liferay's customer portals.
Pubblicato in origine
9 febbraio 2023
ultimo aggiornamento
28 febbraio 2023

Scopri come creare una soluzione adatta alle tue esigenze

Liferay Italy S.r.l
Via Torri Bianche 9 - Torre Quercia
20871 Vimercate (MB)
Tel: +39 0399002080
Costruito sulla piattaforma di esperienza digitale Liferay