A portal is a web-based platform that collects information from different sources into a single user interface and presents users with the most relevant information for their context. Portals are critical in delivering personalized access and engagement to specific users. 

 

Why Use a Web Portal? 

Web portals allow organizations to provide engaging authenticated user experiences due to their integration and personalization capabilities. Portals are able to unify content, tools, and processes into a single interface to deliver a tailored experience for customers, employees, suppliers, or any specific audience. 

See how these 16 excellent web portals across different industries and use cases provided engaging experiences to their users. 

 

Self-Service Customer Portals 

1. Broadcom Inc., Customer Portal 

As a global technology leader in semiconductors and infrastructure software solutions, Broadcom serves a wide range of customers spanning multiple industries. Broadcom needed a solution that would act as a universal support hub. In building a new self-service customer portal, Broadcom is able to help customers more efficiently by providing access to education resources, documentation, licensing, knowledge bases, blogs, and support through virtual and live agents. This not only increased customer satisfaction ratings, but also reduced customer support tickets and decreased overall clicks by 66%. 

2. Embasa, Customer Portal 

Embasa, a sanitation company that serves over 350 of Bahia’s municipalities, serves their customers more efficiently with their self-service customer portal. Customers can easily find the resources they need through a personalized experience based on their property location. The new portal has saved Embasa $20,000 monthly on customer support costs and also increased monthly processed requests by 750%. 

 

Banking & Insurance Portals

3. Gulf Insurance Group-Kuwait, Wealth Management/Insurance Portal

Gulf Insurance Group-Kuwait achieved a 30% increase in customers and reduced their total cost of ownership after adding self-service features that enable users to purchase policies, submit claims, request quotes, and more. Other online features like single sign-on and endorsement capabilities helped the insurance company adapt to the COVID-19 pandemic and make 100% of their insurance products available digitally.

4. Carrefour Bank, Financial Customer Self-Service Portal

In order to properly serve a quickly-growing customer base, Carrefour Bank created a new self-service portal for its audience, which gave users the ability to access financial extracts, manage their interactions with the organization and negotiate their debts and credits in a single location. By replacing their old portal, Carrefour was also able to plan for continued expansions in online services and the ability to build and publish new products for their customers in the future.

This portal was also launched on the cloud, which helped Carrefour easily back up their portal, autoscale for increased traffic, and cut down deployment times to less than 10 minutes. 

 

Patient Portals

5. Vivisol, Patient Portal 

As a leading home care provider in Europe, Vivisol wanted to better serve their patients by providing high-quality digital healthcare services that aid and complement their in-person care. So, they unified their 12 existing sites onto a single portal, giving patients a consistent experience and self-service tools to access information and request services independently.
 

6. MedImpact, Benefit Program Portal

MedImpact provides pharmacy benefit programs to hundreds of organizations, each with their own unique combination of offerings for members. MedImpact’s portal centralized authentication and authorization control across numerous sites that had been previously built to supply and manage various benefit programs. Combined with single sign on capabilities and custom portlets, the portal lowered MedImpact’s operational costs and increased their control over the programs they manage for pharmacies.

 

Intranets 

7. Team Global Express, Intranet

Transportation and logistics company Team Global Express empowers their workforce with self-service features through their new intranet, GEConnect. Productivity has increased since employees can easily find their payslips, submit an IT ticket, and be up-to-date on the latest policies. In addition, workers who do not have regular internet access can connect to the intranet offline by registering their phone to receive text updates.

8. Skoda Auto, Intranet 

Leading car manufacturer Škoda Auto has over 300 different user groups among their 40,000 employees, and delivering the right content at the right time to these users was very difficult. But with a new intranet, Škoda was able to centralize employee resources, personalize content and communications, and provide AI-enabled search, ultimately increasing employee satisfaction by 82%. 

 

Dealer and Partner Portals

9. Hewlett Packard Enterprise, Partner Portal 

With over 650,000 users across 174 countries, HPE struggled to deliver relevant information to their partners. To remedy this, the new HP Partner Portal offers a single entry point to all of the services and tools available. Global partners are now able to receive content in a targeted and relevant way. Now 70% of partners return regularly to leverage the partner portal. 

10. Volkswagen Group France, Dealer Portal

To improve both customer and employee satisfaction, Volkswagen overhauled their extranet and intranet, with new portals supporting existing applications and providing new needed features. Volkswagen’s intranet portal supports five sites for each of the Group’s brands and provides various internal services, document access, internal news and a vehicle repository. The extranet portal supports a network of dealerships and repairers, managing applications and documents for day-to-day business and information access. 

 

Supplier Portals 

11. Douglas, Supplier Portal 

With over 800 suppliers, Douglas, Europe’s leading premium beauty retailer, needed a more efficient way to collaborate with their suppliers. With their supplier portal, Douglas was able to provide a single source of truth for their suppliers, which improved communications and digitized common processes like onboarding, accelerating the journey by 50%. 

 

12. Advanced Energy, Supplier Portal 

Leading manufacturer Advanced Energy uses their supplier portal as a centralized system to collaborate with their suppliers. Instead of siloed approaches including fax, email, or phone, all critical communication is now handled through their supplier portal. The portal has enabled suppliers to forecast and procure purchase orders, with estimated savings of over 1.5 million dollars. 

 

Government Portals

13. Council of Europe, Government Program Portal

The Council of Europe includes 47 member states and was created for the protection of human rights, democracy and the rule of law across the continent. The Council consists of several different operational entities, each with its own programs being run across member states, and created a program portal to host its more than 200 sites. The portal allows users to manage content across these sites and has improved internal communication between the programs as well as management over projects that include other organizations, such as the European Union.

14. City of Vienna, Intranet 

To ensure information and communication flowed seamlessly in all of the City of Vienna’s departments, the city implemented an intranet solution with self-service features, collaboration tools, and an easy-to-update CMS. This resulted in less time and resources spent on administration, reduced internal email volume, and increased communication between teams. 

 

Student & Faculty Portals

15. New South Wales Department of Education, Staff Portal, Student Portal, Parent Portal 

More than 1,200,000 New South Wales school students, and their parents and teachers, use state government portals to access everything from timetables and reports to teachers’ annual leave balances. These portals not only make it easier for the staff to manage administrative tasks and teachers’ paperwork but also allow students and parents to engage more closely with the schools.
 

16. Maine’s Public Universities, Multi-Campus Portal

The University of Maine System provides their students, faculty, and staff across seven universities and the University of Maine Law School with a self-service portal to access relevant resources, manage courses, look at benefits, and more. All users log into the MyCampus Portal, and with the portal’s strong identity management and authentication system, they can navigate to an experience that is tailored to their role and status. 

Each of these 16 sites was created using the Liferay platform.

 

 

Evolving Portal Platforms for Future Needs

No matter who your audience is, a web portal can serve as an effective means to provide personalized experiences to your end users. However, as user needs continue to evolve, your portal solution will need to evolve accordingly. To do so, you’ll need to build your portal on a platform flexible enough for future needs: a digital experience platform (DXP). 

*The websites shared within this blog post are copyrighted and solely belong to the companies they reference. They are intended only for general use and information.