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3 portales de clientes con ROIs sorprendentes
Cuando pensamos en producir un ROI sorprendente para la empresa, la mejora de la experiencia del cliente no es siempre una estrategia que nos viene a la mente. De hecho, muchas empresas siguen...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/el-insano-roi-de-los-portales-de-clientes
Summer Convention 2022: relembre os melhores momentos
Já faz 84 anos… desde que realizamos nosso último evento interno presencial, certo? Errado! Bom, é verdade que desde o início da pandemia, em 2020, nossos eventos presenciais foram cancelados ou...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/liferay-experience/summer-convention-2022-relembre-os-melhores-momentos
Gerando conexões através da comunidade open source da Liferay: a história de Papa
Como um estudante universitário na África do Sul, um laptop antigo na Holanda e um parceiro de tecnologia na Itália conseguiram se conectar? Através da Comunidade Liferay.   Um jovem desenvolvedor...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/liferay-experience/gerando-conexoes-atraves-da-comunidade-open-source-da-liferay
The Value of Customer Journey Analytics I Liferay
You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/customer-journey-analytics
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What is a Digital Experience?
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What is Digital Transformation?
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What is a Digital Experience Platform?
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What is User Experience?
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Beschleunigen Sie Ihre digitale Transformation mit vorgefertigten Lösungen
Wir wissen, wie ressourcenintensiv es sein kann, maßgeschneiderte digitale Lösungen zu entwickeln, die Ihren spezifischen Geschäftsanforderungen entsprechen. Deshalb haben wir an einer Möglichkeit...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/liferay-experience/der-neue-liferay-solutions-marketplace
Die DXP als Grundlage für eine bessere Customer Experience
Im Juli waren wir zu Gast im CX-Talks Podcast und haben uns dort mit Gastgeber Peter Pirner über die Zusammenhänge zwischen Customer Experience und Digital Experience Platforms ausgetauscht. Hier...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/die-dxp-als-grundlage-fur-eine-bessere-customer-experience
10 Keys to Building the Public Sector Technology Journey
In a context where the Private Sector is having a great influence on all of us, expectations are rising and we expect to have the same capabilities as citizens, businesses, or public employees in...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/10-keys-to-building-the-public-sector-technology-journey
Breaking Barriers: How Low Code is Empowering Business Users in Manufacturing
In today’s highly dynamic and competitive marketplace, it’s crucial for manufacturers to be agile and adaptable in order to succeed. Manufacturing organizations need to be able to respond quickly...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/breaking-barriers-how-low-code-is-empowering-business-users-in-manufacturing
¿Por qué el autoservicio es fundamental para ofrecer una gran experiencia postventa en el sector manufacturing?
Para las empresas del sector industrial, el producto por sí solo ya no es un diferenciador que aporte valor. Aunque las preferencias B2B actuales están cambiando hacia una experiencia más parecida...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/-por-que-el-autoservicio-es-fundamental-para-ofrecer-una-gran-experiencia-postventa-en-el-sector-manufacturing-
7 tendencias de experiencia del cliente para 2025 en el sector financiero
La resiliencia empresarial y la experiencia centrada en las necesidades de los clientes son dos de los mayores retos a los que se enfrentan la mayor parte de las organizaciones, independientemente...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/7-tendencias-de-experiencia-del-cliente-para-2025-en-el-sector-financiero
8 Best Practices for Insurance Digital Transformation Maturity in 2023 and Beyond
Digital transformation maturity has progressed significantly in the past decade. In the beginning, many organizations relied on traditional business models and legacy systems. Over time, however,...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/8-best-practices-insurance-digital-transformation-maturity-2023-beyond
Elementi fondamentali per la trasformazione digitale nel settore pubblico
Come si presenta il futuro della trasformazione digitale nella Pubblica Amministrazione? Questo tipo di transizione richiede di ripensare completamente il sistema in termini di visione, esperienza,...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/elementi-fondamentali-per-la-trasformazione-digitale-nel-settore-pubblico
Que signifient les termes Low-code et No-code ?
Le développement Low-code et No-code consiste à créer des applications plus rapidement sans pour autant avoir des connaissances approfondies en codage. Cette méthode est particulièrement importante...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/que-signifient-low-code-et-no-code
PaaS vs SaaS — Quelle est la différence ?
SaaS, PaaS, que signifient ces acronymes ? Laissez-nous vous aider à comprendre l'intérêt de chaque offre cloud pour votre entreprise.   Quelle est la différence entre le SaaS et le PaaS ? Le PaaS,...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/difference-paas-vs-saas
Quali sono gli ostacoli strutturali al cambiamento verso la digitalizzazione dei servizi pubblici?
Chi è rimasto indietro   In tutto il mondo, i governi centrali e locali hanno difficoltà a fornire servizi pubblici digitali. Per passare modelli digital-first, è necessario sapere da dove...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/quali-sono-gli-ostacoli-strutturali-al-cambiamento-verso-la-digitalizzazione-dei-servizi-pubblici-
3 façons de réduire les coûts du service client pour les responsables de l'Expérience Client (CX)
Depuis la pandémie, les clients sont plus sélectifs concernant leurs expériences digitales. Plus de 60 % d'entre eux ne feront plus de nouvelle tentative après une seule mauvaise expérience, soit...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/3-facons-de-reduire-les-couts-du-service-client
Verbesserte Kundenerlebnisse und höhere Kundenbindung im Bankwesen
Banken müssen sich mit ihren Dienstleistungen von einer wachsenden Anzahl an Wettbewerbern abheben. Heute haben Kunden eine breite Palette von Möglichkeiten, ihre Bankgeschäfte zu erledigen. Sie...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/digitale-kundenerlebnisse-und-kundenbindung-im-bankwesen
Banca personalizada para ventas cruzadas y adicionales
¿Qué es la banca personalizada y cómo crea nuevas oportunidades de venta cruzada y adicional? Estas son algunas cuestiones clave que deberías saber. En 2001, un estudio de Bain & Company determinó...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/banca-personalizada-para-ventas-cruzadas-y-adicionales
Why Enabling Autonomous Maintenance is Critical for Great Aftersales Experiences in Manufacturing
For companies in the manufacturing sector, product alone is no longer a sufficient differentiator. While current B2B preferences are shifting toward a more B2C-like experience, it’s becoming...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/enabling-autonomous-maintenance-critical-for-great-aftersales-experiences-manufacturing
An Insider Look at the Future of Digital Experience in Japan
Note: This interview has been edited and condensed. Following the lift of business travel restrictions in autumn 2022, CEO Bryan Cheung visited the Liferay Japan office in celebration of the...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/liferay-experience/an-insider-look-at-the-future-of-digital-experience-in-japan
Welche Hindernisse stehen der Entwicklung digitaler Bürgerservices entgegen?
Digitaler Rückstand in der öffentlichen Verwaltung Weltweit bemühen sich öffentliche Verwaltungen um die Bereitstellung digitaler Bürgerservices. Doch um sich in Richtung eines...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/hindernisse-der-entwicklung-digitaler-buergerservices
How Can You Use ChatGPT to Reduce Costs and Improve Customer Experience in the Automotive Industry?
In recent years, few technology innovations have created the amount of buzz and hype that currently surrounds ChatGPT, the conversational AI created by OpenAi. And it doesn’t take long to realize...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/how-can-chatgpt-reduce-costs-and-improve-customer-experience-in-automotive-industry
5 Signs It's Time to Break Up with Your Customer Portal
1. Your Customer Service Team is Overwhelmed. Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/5-signs-it-s-time-to-break-up-with-your-customer-portal
Por que e como personalizar a CX no setor industrial
A indústria é um dos setores mais importantes da economia global. Embora os fabricantes enfrentem desafios que outras empresas talvez nunca tenham que imaginar, os clientes deles têm muitas das...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/por-que-e-como-personalizar-a-cx-no-setor-industrial
Digitaler Handel – die Herausforderungen im B2B
Die globalen Ereignisse der vergangenen Jahre haben viele Unternehmen auf der ganzen Welt dazu gebracht, ihre digitale Transformation zu beschleunigen – so auch im Bereich Handel. Die...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/digitaler-handel-herausforderungen-im-b2b
7 Customer Experience trends to expect by 2025 in Financial Services
Business resilience and customer-centric experience are two of the biggest challenges most industries are facing since digitalization became part of our day-to-day routine. The economically active...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/7-customer-experience-trends-to-expect-by-2025-in-financial-services
8 Beispiele für außergewöhnliche Kundenportale
Unabhängig davon, ob Sie ein B2B-, B2C- oder B2B2C-Unternehmen sind, sollte die Verbesserung der Customer Experience bei der Auswahl Ihrer digitalen Lösungen ganz oben auf Ihrer Prioritäten-Liste...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/8-beispiele-kundenportale
Personalized Banking for Up- and Cross-Selling
Back in 2001, research by Bain & Company identified that a 5% increase in financial or banking customer retention can lead to a profit increase of more than 25%. The financial services landscape...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/personalized-banking-for-up-and-cross-selling
Industrial Digital Transformation: Why Use a Digital Experience Platform?
Every industry has a unique relationship with digital transformation, but manufacturing brings truly unrivaled requirements to the table. After all, manufacturers are responsible for creating and...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/industrial-digital-transformation-why-use-digital-experience-platform
PaaS – Das müssen Sie wissen
Bei der Auswahl der passenden Software-Lösung für Ihr Unternehmen können Sie es sich nicht leisten, sich für etwas zu entscheiden, das Sie, Ihre Mitarbeiter oder Ihre Kunden enttäuschen wird. Bei...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/paas-das-muessen-sie-wissen
Los 10 componentes esenciales de una intranet exitosa
Una intranet es exitosa cuando opera como un espacio digital de trabajo. Esto es, cuando: Simplifica el manejo de la información. Favorece la colaboración de los usuarios, sin importar dónde estén....
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/employee-experience/componentes-de-una-intranet
Engajamento do cliente: construir ou contratar uma ferramenta de portal?
Hoje, a experiência do usuário está no topo da lista de prioridades de empresas líderes em todos os setores. Por isso, muitas organizações recorrem a portais de engajamento do cliente para realizar...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/construir-ou-contratar-uma-ferramenta-de-portal
Transformação digital na indústria: 3 exemplos de sucesso
Nenhum setor sente o peso das mudanças de expectativas do cliente tão profundamente quanto o segmento de indústria. Como coração da cadeia de suprimentos, as empresas fabricantes devem encontrar...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/transformaco-digital-na-industria
Up- und Cross-Selling durch personalisiertes Banking
Bereits 2001 hat eine Studie von Bain & Company ergeben, dass eine 5-%-ige Steigerung der Kundenbindung im Bank- und Finanzwesen zu einer Gewinnsteigerung von mehr als 25 % führen kann. Seitdem hat...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/business-partner-experience/up-und-cross-selling-durch-personalisiertes-banking
Benefits of a DXP 'Best of Breed' Approach | Liferay
IT teams power organisations, being depended on to successfully help digitise their businesses. In turn, tools power IT teams. For IT teams to build effective solutions and efficiently complete...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/current-experiences/dxp-best-of-breed
Personalisation Across Multiple Platforms | Liferay
While research suggests that consumers expect highly personalised experiences, businesses must think on a bigger and more impactful scale in order to retain their customers and continue to generate...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/personalisation-across-multiple-platforms
5 KPIs to Improve Digital Experience | Liferay
All businesses need to have a clear understanding of their customers in order to offer the best possible digital experience. But when you are serving customers digitally, without direct personal...
https://webserver-liferaywww-prd.lfr.cloud/web/guest/blog/customer-experience/kpis-improve-digital-experience

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