Australia’s premier transportation and logistics company built two new solutions using Liferay DXP in the cloud.
Team Global Express Rolls Out New Intranet and Website in Eight Weeks
2
months to launch
40,000+
hits
40%
booking rate
Outline
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Key Takeaways
- Deploy fast with a cloud solution.
Team Global Express was able to get both their intranet and website live within two months despite a quick turnaround and organizational re-shuffling. - Add critical self-service functionality to your platform for time-saving results.
With employees able to self-service through the intranet and customers able to track shipments themselves on the website, employee productivity has increased and customer calls to the call center have gone down. - Meet unique challenges head-on with out-of-the-box thinking.
For the Team Global Express employees that don’t work in a traditional office, the IT team was able to create a way for them to access the intranet without the mechanics of a formal identity management system.
Background
Team Global Express builds innovative and tailored solutions across road, rail, air, and sea, providing transport, logistics, and business offerings to customers throughout Australia and New Zealand. Moving the businesses that move the world, Team Global Express can transport the smallest parcel to the most complex freight anywhere it needs to go.
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Challenges
When Team Global Express switched parent companies, their technology requirements changed too. Under an entirely new management team, 11,000 employees had to shift organizational structures within a tight timeframe, and those employees needed a secure intranet that would help guide them through the transition.
Team Global Express’s intranet would have to be:
Team Global Express’s intranet would have to be:
- Informative and up to date. Policies, relevant information including a complete user directory, and news all needed to be easily digestible and searchable.
- Hosted on a reliable platform. The IT team didn’t have the time or the resources to host an intranet solution on their own.
- Accessible in unique situations. Most of Team Global Express’s employees like frontline drivers and forklift operators didn’t have regular technology access but still had to be connected to the intranet in some way.
I really feel that it is … one team, it’s not just a vendor and a supplier relationship—we’re all invested in this together.
Implementation
Team Global Express turned to Liferay to implement their new intranet solution, having leveraged Liferay technology for more than five years through their digital self-service and ordering platform. Team Global Express told the Liferay team the intranet had to be live within four weeks, so Liferay recommended a Liferay DXP Cloud-hosted platform, which would enable fast deployment and hands-off maintenance.
With the aid of Liferay Professional Services, one-on-one internal training, and Liferay University, Team Global Express got the freshly-branded intranet up and running on time.
The intranet, called MyTeamGE, was so successful that Team Global Express leveraged Liferay to create another important solution: a public website that would serve customers and parcel receivers. As the Head of IT, Grant Pattison, put it, “We were able to … stand up two fundamental platforms for the new company inside a couple months using the same team and the same infrastructure and the same approach.”
With the aid of Liferay Professional Services, one-on-one internal training, and Liferay University, Team Global Express got the freshly-branded intranet up and running on time.
The intranet, called MyTeamGE, was so successful that Team Global Express leveraged Liferay to create another important solution: a public website that would serve customers and parcel receivers. As the Head of IT, Grant Pattison, put it, “We were able to … stand up two fundamental platforms for the new company inside a couple months using the same team and the same infrastructure and the same approach.”
Results
With all 11,000 employees able to use MyTeamGE, user feedback for the intranet has been positive. Because users can self-service by performing tasks like raising an IT ticket, finding their payslips, reading up on different policies and procedures, and more, productivity has increased. Workers with limited access otherwise can get access to the intranet by registering their mobile number and receiving text updates.
As for the new website, self-service options have reduced calls to the call center and increased revenue, as visitors can now track their own shipments, request quotes, and make inquiries.
The website has also experienced the following benefits since launch:
As for the new website, self-service options have reduced calls to the call center and increased revenue, as visitors can now track their own shipments, request quotes, and make inquiries.
The website has also experienced the following benefits since launch:
- Increased booking rate.
Now that streamlined options simplify the decision-making process for the end user, 40% of quote requests convert to bookings. - #1 search result.
Before, Team Global Express had limited to no web presence with their website, but now the new website ranks as the first search result, driving traffic to the right place. - 40,000 monthly hits.
In just a few months since launch, Team Global Express has seen a massive upsurge in traffic, with the organic growth quickly turning the website into a key asset.
Although the IT team set up MyTeamGE and the website, the business side is able to run day-to-day updates because of Liferay’s low-code friendly platform. Up next for Team Global Express is a full rebranding as they expand from B2B to B2C as well, dedicated to providing customers throughout New Zealand and Australia with exceptional and timely service.
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