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Case Study | 12 Minutes Read

Cloud Migration Drives Time-to-Market and Scalability for New Online Services

Carrefour Financial Solutions hosts their self-service portal on Liferay PaaS, giving them integration, flexibility, and stability for both clients and prospects.
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1
week portal migration
96%
reduction in consulting times
16x
faster deployment
Outline
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Key Takeaways

  • A hub for both clients and prospects. The Carrefour Financial Solutions portal, in addition to providing all information necessary about their offerings, also integrates many important websites.
  • Scalability as a competitive advantage. By adopting Liferay's PaaS offering, the financial institution achieved better time-to-market for new online product launches, providing clients with new services and solutions faster.
  • A secure portal with less down time. Liferay PaaS gives the company and their clients the reliability they require, issuing updated security fix packs and reducing down time. 

Background

Carrefour Financial Solutions was founded in 2007 with the goal of providing financial products crucial for everyday life. The company is a member of the Carrefour Group, the only retailer with its own bank in Brazil and one of the largest credit card issuers in the country.

In 2013, Carrefour Financial Solutions was faced with the challenge of developing a new financial portal with self-service features for both clients and new prospects. The main goal was to offer a better user experience for customers and reduce Customer Care Center costs.

The original solution was built using a legacy version of Liferay, and the underlying technology brought about a number of improvements for the bank such as:
  1. Integration with systems already in place. 
  2. Flexibility and support to meet new demands and business growth.
  3. Agility and reduced project development time due to native platform functionality.  

Challenges

Although the portal worked well with on-premise technology, Carrefour Financial Solutions still had to deal with new challenges with their container management platform. The process of creating and restoring backups was quite complex, placing the portal at risk in the event of the unexpected happening. Security and stability have always been non-negotiable for Carrefour Financial Solutions, so they decided to migrate their on-premise portal to the cloud.

Implementation

Liferay Global Services assisted with the successful migration to Liferay PaaS. With this next iteration of modernizing the portal, Carrefour is now able to:  
  1. Easily back up the portal since it only requires a single click within any environment.
  2. Autoscale for additional flexibility and security for periods of increased traffic.
  3. The ability to directly manage the solution lifecycle with integrated CI/CD and increased CPU for production environments, saving time and resources for the institution's IT team.
  4. New cloud time-to-market, with 2 group portals successfully migrated to the cloud in just 1 week. 
Additionally, cloud-based solutions cut down on consulting times by 96%, with portal deployment decreasing from 4 hours to less than 10 minutes.  
The Liferay advisory team gave us the solutions we needed for the online challenges we faced. They have become a truly valued long-term partner."
IT Team, Carrefour Soluções Financeiras

Results

The partnership between Carrefour Financial Solutions and Liferay has being going strong for more than a decade. In that time, Carrefour Financial Solutions has been proactive about monitoring market changes in order to improve their portal and launch more quickly. They plan to continue building more solutions with Liferay for the future.