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4 Formas de Mejorar la Experiencia del Cliente con el Autoservicio
Según Harvard Business Review, el 81% de los clientes de diferentes industrias intentan solucionar sus dudas por cuenta propia antes de comunicarse con el equipo de soporte de una empresa. Y lo que...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/4-formas-de-mejorar-la-experiencia-del-cliente-con-el-autoservicio
Faciliter les expériences numériques pour tous avec Liferay DXP 7.4
Au vu des changements radicaux qui se sont opérés ces 18 derniers mois, les entreprises doivent plus que jamais se montrer flexibles et savoir s'adapter rapidement pour réussir. Selon une étude...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/faciliter-les-experiences-numeriques-pour-tous-avec-liferay-dxp-7-4
21 Digital Commerce Stats Every B2B Professional Needs to Know in 2021
When we were looking ahead to the future of B2B customer experience last year, we could have never foreseen the massive changes ahead. Many businesses had to quickly change their entire business...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/21-digital-commerce-stats-every-b2b-professional-needs-to-know-in-2021
10 Gründe, sich für Liferay DXP zu entscheiden
1. All-in-One Platform Liferay ist eine DXP (Digital Experience Platform), die auf Open-Source-Technologie basiert und leistungsstarke CMS-, DAM-, Formular-, Dokumentenmanagement-, Workflow-,...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/10-gruende-sich-fuer-liferay-dxp-zu-entscheiden
10 claves para la digitalización de la Administración Pública
Debido a una cada vez mayor interacción B2C con el sector privado, nuestras expectativas están aumentando y esperamos tener las mismas experiencias y capacidades como ciudadanos. En este contexto,...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/10-claves-para-la-digitalizacion-de-la-administracion-publica
Up- und Cross-Selling durch personalisiertes Banking
Bereits 2001 hat eine Studie von Bain & Company ergeben, dass eine 5-%-ige Steigerung der Kundenbindung im Bank- und Finanzwesen zu einer Gewinnsteigerung von mehr als 25 % führen kann. Seitdem hat...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/business-partner-experience/up-und-cross-selling-durch-personalisiertes-banking
Four Ways Design Builds Customer Trust
A company’s online presence plays a major role in building and sustaining the trust of potential and existing customers. While helpful information, strong customer service, and reliable products...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/four-ways-design-builds-customer-trust
Why should the insurance sector should go digital - it's more than just cost cutting!
The Modern Insurance Customer How do you buy your insurance? Call an agent? Go online and compare quotes? Research from EY suggests that in the UK, nearly half of all new home insurance sales and...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/business-partner-experience/why-should-the-insurance-sector-should-go-digital-it-s-more-than-just-cost-cutting-
Why is the Employee Experience Just as Important as the Customer Experience?
Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/why-is-the-employee-experience-just-as-important-as-the-customer-experience-
Quatro Maneiras de Medir o Sucesso do Seu Site
Com soluções de web analytics, é sempre importante entender como seu público interage com seu conteúdo. Para obter os melhores resultados, é importante fazer as perguntas certas. Caso contrário,...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/quatro-maneiras-de-medir-o-sucesso-do-seu-site
What Portal Features are Available in Liferay DXP 7.1?
Across industries, portals play a crucial role in maintaining customer relationships for businesses that must supply sensitive, ongoing services and information. From insurance plans to B2B...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/what-portal-features-are-available-in-liferay-dxp-7-1-
¿Por qué el sector de seguros necesita ser omnicanal?
¿Crees que la omnicanalidad es solo una palabra de moda del sector tecnológico? Piénsalo una vez más. Las aseguradoras recurren cada vez más a las experiencias personalizadas y omnicanal,...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/-por-que-el-sector-de-seguros-necesita-ser-omnicanal-
8 Digital Experience Platform Trends to Watch in 2024
We are living through an era of unparalleled digital development, where the latest trends and shifts on the world stage continually disrupt the landscape of digital experiences. 2024 promises to be...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/8-digital-experience-platform-trends-to-watch-in-2024
3 Real-World Examples of Self-Service in Manufacturing
From manufacturer, to supplier, to customer, the success and longevity of each party is tightly connected to each other. So, manufacturers must provide the best experiences to each of their...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/3-examples-of-self-service-in-manufacturing
Die 10 wichtigsten Kundenportal-Trends für 2023
Glückliche Kunden sind das Fundament eines erfolgreichen Unternehmens. In jüngster Zeit haben einschneidende Entwicklungen wie die weltweite Pandemie und wirtschaftliche Instabilität jedoch dazu...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/die-10-wichtigsten-kundenportal-trends-fur-2023
Como Personalizar Experiências em Escala
O conceito de personalização não é novidade, mas vem se tornando a regra para estratégias de experiência do cliente. Entre os millennials e a geração Z que responderam uma pesquisa recente, 75%...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/como-personalizar-experiencias-em-escala
Transforming Local Government Service Delivery Through Customer Experience
“There’s no such thing as digital strategy anymore. It’s all just strategy.” That’s how Michael MacAuley, our General Manager for UK and Ireland, began his recent address at Share Digital 2017....
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/transforming-local-government-service-delivery-through-customer-experience
Creando Experiencias de Usuario Consistentes con Liferay Adaptive Media
La página web común de hoy en día es más compleja que nunca en lo que respecta a su programación. En la actualidad, compañías de todos los sectores utilizan imágenes, vídeos y cada vez más...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/creando-experiencias-de-usuario-consistentes-con-liferay-adaptive-media
Enterprise Content Management und Digital Experience - zwei perfekte Partner für besseren Informationsfluss in Unternehmen
In großen Unternehmen steht das Thema “Enterprise Content Management” (ECM) schon lange im Fokus - und lange, bevor zum Beispiel das Marketing das Thema Content für sich entdeckte. Der Grund ist...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/enterprise-content-management-und-digital-experience-zwei-perfekte-partner-fur-besseren-informationsfluss-in-unternehmen
Customer Success Is the Key to Digital Transformation
"Move fast and break things." Facebook's old motto has become an unintended slogan for the burgeoning tech culture and economy. One need look no further than the scandals swirling around so many...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/customer-success-is-the-key-to-digital-transformation
Transformando la Experiencia del Cliente con UX Design e Inteligencia Artificial
“La convergencia entre el diseño de Experiencia del Usuario (UX) y la Inteligencia Artificial (IA) para impulsar la excelencia en la atención al cliente es una herramienta poderosa para crear...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/transformando-la-experiencia-del-cliente-con-ux-design-e-inteligencia-artificial
What is Your Customer Experience Ecosystem
Creating, controlling and providing excellent customer experience is a major factor in most companies’ digital business plans today. By striving to provide a pleasant and easy-to-navigate online...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/what-is-your-customer-experience-ecosystem
16 ejemplos de portales web
Como plataforma web, un portal permite a los usuarios conectarse entre sí y encontrar contenidos relevantes con facilidad y sencillez. Agrupa información de distintas fuentes en una única interfaz...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/16-ejemplos-de-portales-web
PaaS vs SaaS — What’s the Difference?
SaaS, PaaS, what do these acronyms mean? Let us help you break down what each cloud offering means for your business. What’s the Difference Between SaaS and PaaS? PaaS and SaaS are just two of the...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/what-s-the-difference-between-saas-and-paas
7 Reasons Why Our Customers Choose Liferay DXP
One of the questions we get most here at Liferay is, “how do we know Liferay DXP is really the best choice for us?” To help answer this question, we’ve summarized a few key reasons we’ve heard...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/7-reasons-why-our-customers-choose-liferay-dxp
Cómo cubren plataformas de experiencia digital las necesidades de la transformación digital
La continua innovación tecnológica y el aumento mundial del uso de smartphones y tablets ha cambiado la manera en la que las empresas y clientes interactúan entre sí, por lo que el proceso de...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/como-cubren-plataformas-de-experiencia-digital-las-necesidades-de-la-transformacion-digital
La importancia de las ¿intranets?
El mundo laboral y empresarial ha venido sufriendo importantes transformaciones. El trabajo se ha convertido en una actividad cada vez más dinámica. Los modelos de organización han cambiado, y...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/employee-experience/la-importancia-de-las-intranets-
Why Customer Experience Transformation Should Happen on Liferay DXP
It no longer matters what industry you’re in, how many products your company sells, or how many locations you have. The secret to success in today’s highly competitive and fragmented market lies in...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/why-customer-experience-transformation-should-happen-on-liferay-dxp
Buy or Build? Which Customer Engagement Portal is Right for You?
As user experience tops the priority lists for leaders across industries, many are turning to customer engagement portals to get the job done. But once you’ve decided it’s time to enhance the way...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/buy-or-build-customer-engagement-portal
4 Challenges in Moving to Digital Insurance
A recent PwC report indicated that 44% of insurance leaders surveyed did not believe existing insurers would survive in their current form. The industry is shifting at a rate that threatens the...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/4-challenges-in-moving-to-digital-insurance
Wie können Sie ChatGPT in der Automobilbranche nutzen, um Kosten zu senken und die Customer Experience zu verbessern?
In den letzten Jahren haben nur wenige technologische Innovationen einen derartigen Ansturm und Hype ausgelöst wie ChatGPT, die von OpenAI entwickelte konversationelle AI. Und es dauert nicht...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/wie-koennen-sie-chatgpt-in-der-automobilbranche-nutzen-um-kosten-zu-senken-und-die-customer-experience-zu-verbessern
Design de Site Corporativo: 7 Aspectos para Dominar
Muitas vezes, consideramos como “melhores” exemplos de design de sites aqueles que se concentram em visuais impressionantes ou layouts originais. Para as empresas, no entanto, existem elementos...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/design-de-site-corporativo-7-aspectos-para-dominar
6 Funcionalidades Essenciais para um E-Commerce B2B
De acordo com uma pesquisa da Forrester, 57% dos executivos B2B afirmam que seu planejamento inicial de investimentos em tecnologia inclui uma plataforma de e-commerce. No entanto, decidir em qual...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/6-funcionalidades-essenciais-para-um-e-commerce-b2b
Cuatro puntos de partida para eliminar los silos dentro de tu empresa
La idea de trabajar dentro de los límites organizacionales de una empresa se remonta a finales de los años 80, con la visión de Jack Welch, el CEO de General Electrics en la época. Al eliminar lo...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/employee-experience/cuatro-puntos-de-partida-para-eliminar-los-silos-dentro-de-tu-empresa
Four Steps to Turn New Customers into Lifelong Patrons
Customer loyalty to brands is at an all-time low, with people more willing than ever to leave behind companies in favor of more effective customer service or due to dissatisfaction with their...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/customer-experience/four-steps-to-turn-new-customers-into-lifelong-patrons
From Intern to Full-Time Employee at Liferay: An Inside Look at this IT Company
“You know how mama eagles train their babies to fly? They throw them out of the nest. If they aren’t able to spread their wings to fly, the mother catches them before they crash and repeats the...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/from-intern-to-full-time-employee-at-liferay-an-inside-look-at-this-it-company
¿Por qué necesitas un portal de proveedores?
¿Cuál es el secreto del éxito del comercio electrónico B2B? ¿Una solución de ecommerce sólida? Sin duda. Pero también hay otro elemento que tus colaboradores están buscando: un portal de...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/business-partner-experience/-por-que-necesitas-un-portal-de-proveedores-
¿Qué es el low-code/no-code?
El desarrollo low-code y no-code es un método para crear aplicaciones más rápido sin necesidad de conocimientos avanzados de programación. Esto es especialmente importante en organizaciones en las...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/-que-es-el-low-code-no-code
Retrospectiva del 2020: reflexiones sobre un año desafiante
Ahora que el 2020 ha acabado, muchos de nosotros no hemos podido celebrar las fiestas a las que estábamos acostumbrados: nuestra fiesta de familia en la oficina o el intercambiando regalos durante...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/current-experiences/retrospectiva-del-2020-reflexiones-sobre-un-ano-desafiante
Duca Cards: uma pitada de Liferay nos Kudo Cards
Um dos nossos valores, Value People, ou Valorizar Pessoas, é nosso guia fundamental para continuarmos cuidando dos nossos colaboradores ainda em um período de instabilidade global. Sabemos que...
https://webserver-liferaywww-prd.lfr.cloud/ja/web/guest/blog/liferay-experience/duca-cards-uma-pitada-de-liferay-nos-kudo-cards