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The Future of Customer Experience? Think Small
How Micro-Engagements are About to Change the Loyalty Landscape I'm sitting at airport terminal gate C74 waiting to board my United flight to San Francisco, and I have a weird thought: I might be...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/customer-experience/the-future-of-customer-experience-think-small
The 3 Key Digital Strategies Every Bank Must Improve
The banking industry is trending up. With greater accountability and transparency in our institutions, customers are finally coming around to their banks. Confidence is being restored and their...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/customer-experience/the-3-key-digital-strategies-every-bank-must-improve
Elevating the Mobile Experience
By now, we've heard of the necessity of creating a good experience for our mobile viewers. Yet, we're not always quite sure where to start or what factors should be considered in the process. As a...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/customer-experience/elevating-the-mobile-experience
The Age of the Customer: The Unstoppable Rise of Customer Experience Management
We have entered a defining moment in customer experience—and most people are barely aware it's happening. The convergence of three very different factors is completely redefining how customers are...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/customer-experience/the-age-of-the-customer-the-unstoppable-rise-of-customer-experience-management
3 pasos para mejorar la experiencia del cliente en los seguros
Ofrecer una mejor experiencia al cliente en el sector de los seguros es como una carrera, y las aseguradora hacen todo lo posible por cruzar la meta, pero siguen estando por detrás de otros...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/employee-experience/-3-pasos-para-mejorar-la-experiencia-del-cliente-en-los-seguros
B2B, B2C, und was noch?
Das geschäftliche Miteinander wird auch durch den Einsatz digitaler Technologien immer vielfältiger. Und so haben sich im Laufe der Zeit zu den “klassischen” Kategorien B2C (Business-to-Consumer)...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/customer-experience/-glossar-b2b-b2c-b2a-b2e-b2t-und-viele-weitere
Como Melhorar o Atendimento ao Cliente através do portal do cliente
De acordo com a Harvard Business Review, 81% dos clientes tentam responder às suas dúvidas por conta própria antes de entrarem em contato com uma equipe de atendimento. E o que esses clientes...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/customer-experience/-como-melhorar-o-atendimento-ao-cliente
4 formas en las que la tecnología puede mejorar el engagement en los entornos de trabajo híbridos
Durante más de un siglo, el paradigma del entorno de trabajo en la oficina moderna ha permanecido inalterable. Aunque las tecnologías online han contribuido a un aumento reciente del número de...
https://webserver-liferaywww-prd.lfr.cloud/it/web/guest/blog/employee-experience/-4-formas-en-las-que-la-tecnologia-puede-mejorar-el-engagement-en-los-entornos-de-trabajo-hibridos

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