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3 portales de clientes con ROIs sorprendentes
Cuando pensamos en producir un ROI sorprendente para la empresa, la mejora de la experiencia del cliente no es siempre una estrategia que nos viene a la mente. De hecho, muchas empresas siguen...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/el-insano-roi-de-los-portales-de-clientes
Summer Convention 2022: relembre os melhores momentos
Já faz 84 anos… desde que realizamos nosso último evento interno presencial, certo? Errado! Bom, é verdade que desde o início da pandemia, em 2020, nossos eventos presenciais foram cancelados ou...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/summer-convention-2022-relembre-os-melhores-momentos
Gerando conexões através da comunidade open source da Liferay: a história de Papa
Como um estudante universitário na África do Sul, um laptop antigo na Holanda e um parceiro de tecnologia na Itália conseguiram se conectar? Através da Comunidade Liferay.   Um jovem desenvolvedor...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/gerando-conexoes-atraves-da-comunidade-open-source-da-liferay
The Value of Customer Journey Analytics I Liferay
You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/customer-journey-analytics
Accelerating Your Digital Innovation with Pre-Built Solutions
At Liferay, we understand how resource-intensive it can be to create tailored digital solutions that fit your specific business needs, so we have been working on a way to reduce the time and cost...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/liferay-solutions-marketplace
O guia do Cross Selling para Bancos
Apesar do cross selling ser uma estratégia utilizada em diversos setores de mercado, ela é muito mais efetiva e importante no setor bancário. Como os bancos operam em um mercado extremamente...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/o-guia-do-cross-selling-para-bancos
Cómo personalizar la venta cruzada en los seguros
La captación de clientes es el motor de cualquier negocio, pero es especialmente destacable en el sector de los seguros. Esto se debe a que las aseguradoras gastan más en la captación de clientes...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/como-personalizar-la-venta-cruzada-en-los-seguros
Buy or Build? Which Customer Engagement Portal is Right for You?
As user experience tops the priority lists for leaders across industries, many are turning to customer engagement portals to get the job done. But once you’ve decided it’s time to enhance the way...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/buy-or-build-customer-engagement-portal
Why Your Company Needs Knowledge Base Management
The phrase “knowledge is power” often conjures images of students hard at work or inquisitive minds exploring an old library. However, knowledge has an equally important role to play in business,...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/why-your-company-needs-knowledge-base-management
Conoce la rutina de nuestro equipo de consultoría
Muchas veces asociamos el trabajo con tecnología a una actividad solitaria, la cual es ejecutada sólo por el profesional y su equipo. Pero quien piense que quedarse conectado a la computadora todo...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/la-rutina-de-nuestro-equipo-de-consultoria
Como Liferay facilita os pedidos B2B para empresas do setor industrial
Quando seus clientes precisam comprar uma peça de reposição, quanto tempo demora para eles concluírem este processo? Seus clientes precisam passar por um processo tedioso de navegar em um catálogo...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/como-liferay-facilita-os-pedidos-b2b-para-empresas-do-setor-industrial
Wie senken CX-Verantwortliche die Kundenservice-Kosten?
Durch die Pandemie sind viele Kunden noch wählerischer geworden, was die digitalen Erfahrungen angeht, die sie machen wollen. Mehr als 60 % der Kunden werden nach einer schlechten Erfahrung das...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/wie-senken-cx-verantwortliche-die-kundenservice-kosten-
3 wichtige Merkmale einer Digital Experience Platform
Die Nachfrage nach einer Software-Lösung, die den Prozess der Erstellung, Verwaltung und effektiven Nutzung digitaler Touchpoints rationalisiert, wächst stetig. Die Herausforderung ist wohlbekannt:...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/3-wichtige-merkmale-einer-digital-experience-platform
Do Administrations and Governments Need to Think about Customer Experience Too?
Is customer experience also important in the public sector? Yes – for so many reasons. Here we'll give you an overview. Making Information Available For many companies, improving "customer...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/government-customer-experience
Connecting through Liferay’s Open Source Community: Papa’s Story
How do a university student in South Africa, an old laptop in the Netherlands, and a technology partner in Italy come together? Through the Liferay Community. A Budding Young Developer Meets...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/connecting-through-liferay-open-source-community
Por que o setor público também deve pensar na experiência do cliente
A experiência do cliente é também importante para o setor público? Sim! Por diversas razões. Confira a seguir uma visão geral sobre o tema.   Disponibilizando informações importantes Para muitas...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/por-que-o-setor-publico-tambem-deve-pensar-na-experiencia-do-cliente
La transformación digital en empresas de gestión patrimonial
La transformación digital ya ha llegado al sector de gestión patrimonial y los cambios en el comportamiento del cliente ya se notan. Además, la competencia en este segmento está creciendo, junto...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/la-transformacion-digital-en-empresas-de-gestion-patrimonial
PaaS: What You Need to Know
When it comes time to choose application solutions for your company, you can’t afford to rely on anything that will disappoint you, your employees, or your customers. However, with so many tech...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/paas-what-you-need-to-know
Supply Chain Digital Transformation: The What, Why, and How
Years of unprecedented supply chain disruptions have dramatically altered discussions around the future of manufacturing. Now, manufacturers are rethinking supply chain operations in ways that...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/business-partner-experience/supply-chain-digital-transformation-what-why-how
Personalizing Customer Experience in Manufacturing: The Why & How
Manufacturing is one of the most important industries in the global economy. Although manufacturers face challenges other companies may never have to imagine, their customers have many of the same...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/personalizing-customer-experience-in-manufacturing
How to Improve Customer Lifetime Value (CLV) | Liferay
Prioritising customer lifetime value (CLV) is one of the best things that you can do to boost B2B online revenue and there are a number of reasons why. To start, according to Invesp, it typically...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/improve-customer-lifetime-value
Por que a transformação da experiência do cliente deve acontecer com o Liferay DXP
Independente do setor da sua empresa, de quantos produtos ela vende ou de quantas filiais existem, hoje o segredo do sucesso no mercado altamente competitivo e fragmentado está na transformação da...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/por-que-a-transformacao-da-experiencia-do-cliente-deve-acontecer-com-o-liferay-dxp
Beschleunigen Sie Ihre digitale Transformation mit vorgefertigten Lösungen
Wir wissen, wie ressourcenintensiv es sein kann, maßgeschneiderte digitale Lösungen zu entwickeln, die Ihren spezifischen Geschäftsanforderungen entsprechen. Deshalb haben wir an einer Möglichkeit...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/der-neue-liferay-solutions-marketplace
Die DXP als Grundlage für eine bessere Customer Experience
Im Juli waren wir zu Gast im CX-Talks Podcast und haben uns dort mit Gastgeber Peter Pirner über die Zusammenhänge zwischen Customer Experience und Digital Experience Platforms ausgetauscht. Hier...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/die-dxp-als-grundlage-fur-eine-bessere-customer-experience
Reduce el time to market con soluciones digitales pre - construidas
En Liferay, entendemos la inversión de tiempo y recursos que puede suponer crear soluciones digitales a medida que se ajusten a las necesidades específicas de cada negocio. Por ese motivo, hemos...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/category/reduce-el-time-to-market-con-soluciones-digitales-pre-construidas
Acelerando sua inovação digital com soluções pré-criadas
Na Liferay, entendemos como criar soluções digitais personalizadas que atendam às necessidades específicas de negócios pode consumir recursos. Por essa razão, estamos trabalhando em uma maneira de...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/acelerando-sua-inovacao-digital-com-solucoes-pre-criadas
Self Service Banking: How B2B and B2C Customers See Self Service
A company’s customer service is perhaps the most telling part of its reputation. If the customer experience (CX) is user-centric, streamlined, and constantly updated to meet new expectations, it’s...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/self-service-banking-how-b2b-and-b2c-customers-see-self-service
Cómo gestionar de manera eficiente las piezas de recambio en la fabricación
En muchos sentidos, la industria de manufacturing es en sí misma una máquina, llena de piezas móviles y muy dependiente de soluciones precisas para que los procesos funcionen sin problemas. Cuando...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/business-partner-experience/como-gestionar-de-manera-eficiente-las-piezas-de-recambio-en-la-fabricacion
Digital Transformation in Manufacturing | Liferay
The manufacturing industry has experienced (and continues to experience) significant acceleration of innovation and complexities. For those looking to keep up with these ongoing changes, a digital...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/digital-transformation-in-manufacturing
Pós venda no setor de indústria: um caminho para aumentar o lucro
As empresas do setor de indústria têm sofrido uma grande pressão nos últimos anos. Aumento de custos causado pela inflação, cadeias de suprimentos interrompidas, limitação de materiais e redução...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/pos-venda-no-setor-de-industria
Build an Ecommerce Strategy Using These Key Steps I Liferay
More than 58% of internet users buy something online every week and there are an estimated 24 million ecommerce websites. That’s a lot of competition to get a leg up on, so how do you manage that?...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/build-an-ecommerce-strategy
Como criar uma intranet corporativa
Intranet corporativa: melhore a comunicação interna e aumente a produtividade da sua equipe Foi-se a época em que o e-mail era a única forma de comunicação digital nas empresas. A intranet...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/employee-experience/como-criar-uma-intranet-corporativa
Reducing Costs Through Automated Warranty Claims
In today’s manufacturing industry, product alone often isn’t enough to stand out from the crowd anymore. Modern buyer behaviors are changing, with many preferring a B2C-like experience. It’s...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/reducing-costs-through-automated-warranty-claims
HR Summit: como colaboramos num time global?
Estamos presentes no mercado há mais de 16 anos. Atualmente, temos mais de 1.300 colaboradores distribuídos em mais de 19 países e mais de 12 idiomas falado entre eles… Já imaginou como deve...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/hr-summit-como-colaboramos-num-time-global
Banca de autoservicio: cómo ven los clientes B2B y B2C el autoservicio
El servicio al cliente de una empresa es quizás la parte más reveladora de su reputación. Si la experiencia del cliente (CX) está centrada en el usuario, optimizada y constantemente actualizada...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/category/banca-de-autoservicio-como-ven-los-clientes-b2b-y-b2c-el-autoservicio
Key Challenges in B2B Digital Commerce Transformation Programs
The unprecedented global event of the COVID-19 pandemic has forced many enterprises across the globe to fast-track their digital transformation. CXOs and executives irrespective of industry...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/key-challenges-b2b-digital-commerce-transformation-programs
E-commerce B2B: Um guia completo
Reconhecer a importância do e-commerce para o varejo, e para as empresas B2C de maneira geral, já virou um consenso. No entanto, não é só o varejo digital que cresce no Brasil e no mundo. De acordo...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/e-commerce-b2b-guia-completo
Improve Engagement With A/B Testing | Liferay
What is A/B testing and how can you employ it successfully? Online engagement acts as a key measurement of success in the modern B2B marketplace and there are several ways this can be tracked. The...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/a-b-testing-improve-engagement
PaaS: tudo que você precisa saber
Quando se trata de escolher soluções de aplicativos para sua empresa, você não pode apostar em algo que vá decepcionar você, seus colaboradores ou seus clientes. No entanto, com tantas soluções e...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/o-que-e-paas
Create a Seamless B2B Buying Experience | Liferay
According to Gartner, 77% of B2B buyers state that their latest purchase was complex or difficult. So there’s a clear opportunity to be taken advantage of, if you can implement a seamless B2B...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/seamless-b2b-buying-experience
Automated Order Management in B2B Commerce | Liferay
Order management in B2B commerce can be complex, particularly when processes are not automated. Multichannel marketing and keeping up with changing customer demands can prove to be even more...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/automated-order-management-b2b-commerce
Benefits of a DXP 'Best of Breed' Approach | Liferay
IT teams power organisations, being depended on to successfully help digitise their businesses. In turn, tools power IT teams. For IT teams to build effective solutions and efficiently complete...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/dxp-best-of-breed
Personalisation Across Multiple Platforms | Liferay
While research suggests that consumers expect highly personalised experiences, businesses must think on a bigger and more impactful scale in order to retain their customers and continue to generate...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/personalisation-across-multiple-platforms
5 KPIs to Improve Digital Experience | Liferay
All businesses need to have a clear understanding of their customers in order to offer the best possible digital experience. But when you are serving customers digitally, without direct personal...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/kpis-improve-digital-experience
Design na Liferay: como é o dia a dia do time?
Imagine um lugar onde é possível desenvolver carreira em design numa posição que lhe motiva diariamente, oferece suporte para o seu crescimento e, ao mesmo tempo, permite que você atue na...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/liferay-experience/design-na-liferay-como-e-o-dia-a-dia-do-time
Como os bancos podem gerar lealdade através da experiência do cliente
As organizações financeiras têm a tarefa de entregar serviços diferenciados em relação aos de uma lista crescente de concorrentes. Hoje, as pessoas têm uma ampla variedade de opções para escolher...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/como-os-bancos-podem-gerar-lealdade-atraves-da-experiencia-do-cliente
Foundational Elements for Public Sector Digital Transformation
Public administration recently experienced unprecedented digital acceleration due to the pandemic, which created a period of urgency for the implementation of online services. Now, the challenge is...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/foundational-elements-for-public-sector-digital-transformation
Qual o valor do autoatendimento digital para clientes do setor bancário?
O atendimento ao cliente talvez seja a parte mais importante da reputação de uma empresa. Se a experiência do cliente (CX) for centrada no usuário, simplificada e constantemente atualizada para...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/qual-o-valor-do-autoatendimento-digital-para-clientes-do-setor-bancario-
5 formas de fidelizar a través de la experiencia del cliente en banca
Cualquier entidad financiera tiene como objetivo diferenciar sus servicios de una manera clara de sus competidores. Hoy en día, en el sector bancario, los usuarios tienen un amplio abanico de...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/5-formas-fidelizar-a-traves-de-la-experiencia-cliente-en-banca
Como o atendimento personalizado estimula up-selling e cross-selling no setor bancário
O que é o atendimento bancário personalizado e como ele cria novas oportunidades de up-selling e cross-selling? Apontamos a seguir alguns aspectos importantes sobre o tema. Em 2001, uma pesquisa...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/atendimento-personalizado-estimula-up-selling-e-cross-selling-em-bancos
8 Beispiele für außergewöhnliche Kundenportale
Unabhängig davon, ob Sie ein B2B-, B2C- oder B2B2C-Unternehmen sind, sollte die Verbesserung der Customer Experience bei der Auswahl Ihrer digitalen Lösungen ganz oben auf Ihrer Prioritäten-Liste...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/8-beispiele-kundenportale
Personalized Banking for Up- and Cross-Selling
Back in 2001, research by Bain & Company identified that a 5% increase in financial or banking customer retention can lead to a profit increase of more than 25%. The financial services landscape...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/personalized-banking-for-up-and-cross-selling
Industrial Digital Transformation: Why Use a Digital Experience Platform?
Every industry has a unique relationship with digital transformation, but manufacturing brings truly unrivaled requirements to the table. After all, manufacturers are responsible for creating and...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/industrial-digital-transformation-why-use-digital-experience-platform
PaaS – Das müssen Sie wissen
Bei der Auswahl der passenden Software-Lösung für Ihr Unternehmen können Sie es sich nicht leisten, sich für etwas zu entscheiden, das Sie, Ihre Mitarbeiter oder Ihre Kunden enttäuschen wird. Bei...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/paas-das-muessen-sie-wissen
Los 10 componentes esenciales de una intranet exitosa
Una intranet es exitosa cuando opera como un espacio digital de trabajo. Esto es, cuando: Simplifica el manejo de la información. Favorece la colaboración de los usuarios, sin importar dónde estén....
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/employee-experience/componentes-de-una-intranet
Engajamento do cliente: construir ou contratar uma ferramenta de portal?
Hoje, a experiência do usuário está no topo da lista de prioridades de empresas líderes em todos os setores. Por isso, muitas organizações recorrem a portais de engajamento do cliente para realizar...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/construir-ou-contratar-uma-ferramenta-de-portal
Transformação digital na indústria: 3 exemplos de sucesso
Nenhum setor sente o peso das mudanças de expectativas do cliente tão profundamente quanto o segmento de indústria. Como coração da cadeia de suprimentos, as empresas fabricantes devem encontrar...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/transformaco-digital-na-industria
Up- und Cross-Selling durch personalisiertes Banking
Bereits 2001 hat eine Studie von Bain & Company ergeben, dass eine 5-%-ige Steigerung der Kundenbindung im Bank- und Finanzwesen zu einer Gewinnsteigerung von mehr als 25 % führen kann. Seitdem hat...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/business-partner-experience/up-und-cross-selling-durch-personalisiertes-banking
Entendendo os elementos de uma Plataforma de Experiência Digital (DXP)
Existe uma demanda crescente por plataformas e softwares que simplifiquem os processos de criação, gerenciamento e implementação de pontos de contatos digitais. O problema já é bem conhecido:...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/customer-experience/entendendo-os-elementos-de-uma-plataforma-de-experiencia-digital
5 Ways Order Management Saves Time | Liferay
In today’s complicated ecommerce landscape, managing orders has become an impressive feat for any business, and the pandemic has only accelerated the boom in ecommerce sales. According to Insider...
https://webserver-liferaywww-prd.lfr.cloud/fr/web/guest/blog/current-experiences/order-management

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