Manufacturing Customer Portals

How Liferay Helps Manufacturers Automate Business Processes

With a customer portal built on Liferay you can easily automate business processes. For example, Liferay’s powerful, out of the box tools help you make warranty claims processing as quick, flexible and efficient as possible by:

Utilizing Existing Customer Data

Streamline the claims processing by auto-filling fields with data on the customer and their purchased products, thereby saving the customers valuable time.

Improving Data Accuracy and Integrity

Requiring only information relevant to identify quality issues, like images supporting the claim, increases the efficiency of your support team.

Gaining Insights From Process Analytics

By providing out of the box dashboards visualizing warranty process insights, claims agents can spot quality issues faster, thereby decreasing costs.

Automate Business Processes and Become a Valued Partner

Manufacturers can rely on Liferay’s powerful Digital Experience Platform (DXP) to build superior customer portals that vastly enhance the aftersales service experience of your customers. By simplifying complexity, you can reduce the cost-to-serve and ultimately increase revenue by offering the seamless and personalized experiences B2B customers expect. Plus, automating claims processing gets your customers back to being operational quicker, helping you become the vendor of choice for B2B purchasing teams.

Learn more about Liferay DXP