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Retrospectiva del 2020: reflexiones sobre un año desafiante
Ahora que el 2020 ha acabado, muchos de nosotros no hemos podido celebrar las fiestas a las que estábamos acostumbrados: nuestra fiesta de familia en la oficina o el intercambiando regalos durante...
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/current-experiences/retrospectiva-del-2020-reflexiones-sobre-un-ano-desafiante
Is Measurement the Key to Customer Success?
If you want to improve customer satisfaction, engagement and retention, it’s crucial that you understand what your product or service can offer and how you're maximising its potential for the...
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/is-measurement-the-key-to-customer-success-
Why is the Employee Experience Just as Important as the Customer Experience?
Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/why-is-the-employee-experience-just-as-important-as-the-customer-experience-
3 Ejemplos de Portales de Autoservicio Eficaces
Para fines de 2020, Gartner predice que el 85% de todas las interacciones de servicio al cliente comenzarán con el autoservicio. De hecho, muchas empresas esperan implementar portales de...
https://webserver-liferaywww-prd.lfr.cloud/zh/web/guest/blog/customer-experience/3-ejemplos-de-portales-de-autoservicio-eficaces