Who owns customer experience and digital self-service in an organization?

Thursday MAy 5, 2022 | 09:00 – 9:45 AM (EEsT)

Who owns digital customer experience and self-service in an organization?

How to meet your customers' growing expectations

Live

Online

Key Takeaways, Learn More About:

The role of technology in elevating customer experiences
The importance of self-service for customer engagement and post-sale relationships
How focusing on digital experience enables cost reductions and sales growth

About the event:

The standard for good experiences is higher than ever and B2B organzations are not exempt. In fact, they need to improve their customer experiences if they want to retain customers and increase revenue.

Even though (digital) customer experience is one of the most important differentiatiors between companies, there is still unclarity about who owns digital customer experience and self-service in an organization. Join us on May 5th to hear more about why digital self-service should be part of an organization’s customer strategy.

Date: May 5th
Time: 9:00-9:45 AM (EEST)

If you have any questions about the webinar, please reach out to:
marketing-nordic@liferay.com

Speaker

Hanna Ilén

General manager, Liferay Nordic

Hanna has close to 20 years of experience in the tech industry in leadership, sales, marketing and consultancy roles. Helping businesses and organizations succeed in the digital era.

She encourages B2B organizations to see digitalization as an opportunity and advises to challenge old ways of thinking and doing - and to even make some mistakes along the way.