Infobrief

Why Customer Centricity Is Essential to Manufacturers

Manufacturers are looking for new ways to engage with their clients, and technology plays a vital role in this challenge. IDC estimates that by 2022, due to COVID-19, 70% of consumer-facing manufacturers will leverage new direct-to-consumer channels, producing up to 15% more profits.

For this reason, Liferay has commissioned IDC to analyze current industry data and identify the areas to prioritize digitalization when building a customer-centric business.

Learn how you can strategically position your organization against competitors with a differentiated customer experience!

Download your free copy of the IDC InfoBrief and discover:

  • Recent technology investment trends 
  • Worldwide manufacturing and customer experience predictions
  • Four focus areas that are vital for delivering a differentiated customer experience
  • How to apply Artificial Intelligence (AI) across the customer journey
  • The role of Digital Experience Platforms within your customer-centric strategy

Over 1300 Companies T​​​​​rust Liferay for Mission Critical Projects

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