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Desjardins Group improves its customer experience with a user-centric digital platform

See how the company positioned itself for future growth with an agent portal, a partner portal, and a digital workplace.
After struggling with multiple homegrown systems that were incapable of working well together, Desjardins chose Liferay to quickly build engaging solutions that delivered better experiences
  • Agent Portal: Disjointed and siloed information used by Desjardins’s retail banking, credit, and insurance agents are now unified — equipping agents to better serve customers. Practically,
    this can look like a Desjardins banking advisory solution using Liferay to access customer portfolio from any device.
  • Corporate Intranet:  Since employees needed a digital workplace, Desjardins uses Liferay as such. It helps in their aim to simplify organizational
    complexity by streamlining communication with employees and providing services such as self-help service care and tracking solutions via
    integration with third-party tools.
  • Partner Portal:  Looking for a scalable solution for their vast partner network, Liferay enable Desjardins to build effective partner portals via
    white-labelling strategies.
Learn about how they enhanced user experiences and positioned themselves for future growth across new regions, all on one platform.
Liferay has allowed our employees to access an optimized digital workspace. As soon as they log into their workspace, they can manage their entire client-member reference and associated product portfolio in real time.
William Longmene Kue,
 Solutions Architect, Desjardins
See what Desjardins did to Achieve Complete digital Transformation